Terms and Conditions
The company Flöss ApS offers online trade via the webshop www.floess.dk We receive orders directly via the webshop's payment system.
When trading online at floess.dk it is a condition that you as a user accept our terms of trade. Thereafter, both Flöss ApS and you as a customer are bound by these conditions. The conditions are in full compliance with Danish legislation for Internet trade.
By trading online at www.floess.dk you automatically accept the following conditions:
At Flöss we strive to ship your goods within 1-3 business days. Please note, however, that in case of delays at suppliers or during particularly busy periods, longer delivery times may occur.
We ship orders with GLS and offer free shipping for purchases over 299 DKK.
Should there be delays with the freight provider, Flöss can not be held responsible for this, and in case of severely delayed goods, or non-deliveries, we will of course, send a new item to you, if it is still in stock.
Free for purchases over 299 DKK incl. VAT
Delivery to private address:
49 DKK for purchases under 299 DKK incl. VAT
Payments for orders placed on www.floess.dk are made via a secure connection provided by Bambora and in agreement with Flöss ApS.
At Flöss ApS you can pay with:
All prices on www.floess.dk are in DKK and include 25% VAT. If you order from a non-EU country, VAT is automatically deducted when you complete your purchase. See the section on customs and VAT for more information. The amount of the item is only deducted from your account when the item is shipped.
DUTIES AND TAXES
If you order from a non-EU country, you avoid paying Danish customs and VAT. Please note, however, that the item will most likely be subject to local taxes and duties, for which Flöss cannot be held responsible.
Detention of your package in customs may delay shipment.
RIGHT OF WITHDRAWAL AND RETURN
If you are not completely satisfied with your purchase at www.floess.dk, you are welcome to return the item to us. You have a 14 day right of withdrawal and it runs from the day the order is received by either you or another person who is at the address. Please note that if you have chosen delivery to a ParcelShop, the withdrawal period starts on the day the order is delivered to the ParcelShop.
The goods must be in the same condition as when received, if this is not the case we reserve the right to refuse the return.
Unfortunately, it is not possible to exchange for another item online, so if you wish to order a new item, you must return your purchased item and place a new order at floess.dk
Cancellation must be notified to us within 14 days of purchase and from the cancellation you must within 14 days of return the shipment.
The notice must be given by email to firstname.lastname@example.org In the notice you must clearly indicate to us that you wish to exercise your right of withdrawal.
The goods are to be returned to:
Att: Flöss ApS / Return
Textile Logistics ApS
Shipping costs in connection with the return of goods are the responsibility of the buyer
For rejected or uncollected packages, a fee of 79,-
Please note: We do NOT accept packages sent by cash on delivery or packages sent without postage. I.e. we do not accept parcels sent to parcel shops.
Please note that it is not possible to pick up parcels directly at our address.
All goods are subject to the purchase law rules on two years warranty. The right to complain means that you as a customer can complain about defects in the goods that have occurred within two years of purchase (you must therefore complain as soon as the defect or fault in the goods occurs). This means that you can either have the product repaired, replaced, have your money refunded or have the price reduced. This depends on the specific situation.
It is a requirement that the complaint is justified and that the defect in the goods has not arisen from misuse of the product or other harmful conduct. The right to complain does not therefore cover defects caused by incorrect use, lack of maintenance or normal wear and tear. For complaints, faults and defects, you can contact us via the e-mail address email@example.com. Please explain what the problem is with the product in question.
DEFECTS & OUT OF STOCK
At Flöss we reserve the right to make price and stock errors as well as sold out goods or printing errors.
We will always contact you in case of the above.
Reservation of goods.
As the colours you see on the webshop depend on your monitor, we cannot guarantee that your monitor will show the exact colour of the item on delivery. We make every effort to clearly reproduce the colour, cut and material under each style.
We recommend to always check the colors and qualities on the website before making an actual order on social media (including Instagram or facebook) as the product images on social media may appear different from reality, by ex. use of filters etc. on the images.
In order for you as a customer to enter into an agreement with Flöss ApS, we need the following information: name, address, telephone number and e-mail address.
The collection of the above information is necessary for us to deliver the order to you.
The personal information is registered with us and stored for five years, after which it is deleted.
When personal data is collected via our website, we ensure that this is always done with your explicit consent, so that you are informed of exactly what data is being collected and why.
The information provided to Flöss is in no way passed on to third parties and we do not record any personal data.